Complaints

Love Into Action aims to provide those it works with, those it serves, and the local community with the best possible service.  We positively welcome suggestions for how we can improve our service. 

As with any organisation we will not always get things right.  We are only human and we all make mistakes, misunderstandings arise, or we may fail to provide what was promised by us.

Usually, a word with the person concerned will suffice.  However, we recognise that from time to time there may be occasions when people feel that we have fallen short of what they could reasonably expect.  We want to know about these occasions so that we can make good the problem and plan to avoid its repetition.

If you have a complaint, we would like you to tell us about it.

You can send a comments or complaints using our contact form here;

Alternatively you may email our UK office using the address: office@loveintoaction.org.

If it is a sensitive complaint you can send a written complaint, marked PRIVATE & CONFIDENTIAL to: COMPLAINTS; Love Into Action; Penquit House Farm; Ivybridge; UK; PL21 0LU.

If you want to see our full complaints policy, please get in touch using any of the methods above.